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We're happy to hold a date for you for as a provisional booking for up to three working days. Just let us know at the time when you book (whether on line, by email or on the phone) that the booking is provisional. If the booking isn't confirmed within three working days, we'll release it. If we're not told that a booking is provisional at the time it is made, we will treat it as a confirmed booking. Once a booking is confirmed, the date is yours and we'll hold it for you.
However, we do recognise that even confirmed dates have to be cancelled - sometimes. That's fine. If a booking is cancelled more than four weeks before the mediation date, we won't make a charge.
If the booking is cancelled by any or all of the parties to the dispute within four weeks of the mediation date, we'll need to charge 25% of the fee you would have paid, as a contribution to our administration costs of dealing with the booking, to go towards any travel or hotel bookings we may have made, and to reflect the fact that we may not be able to resell the date if we have less than four weeks' notice. And if the booking is actually cancelled on the mediation date, well, by then our mediators will have read the papers, and probably travelled to the mediation venue, so the full fee will be payable. We hope that's fair.
We reserve the right to cancel confirmed bookings if we do not receive the information we require for the mediation agreement (details of the parties to the dispute, details of the venue, information about the dispute etc) within a week of our requesting these details from you in writing (if you need more time for any reason, you can always let us know!) or if at any time we are unable to confirm that both or all parties are committed to a mediation on the date booked and have agreed the basis for the mediation and our terms and conditions (see below), or if at any time we do not receive responses to letters or emails sent or phone calls made in connection with the mediation.
By booking a mediation with us, whether on line, by email or on the phone, you agree to these terms and to the fees set out in them. The Mediation itself will take place on our General Terms and Conditions (which will also be embodied in a Mediation Agreement that we will send out to the parties) unless we agree otherwise.
